Spring Life Ltd is committed to protecting your privacy and handling personal information in a lawful, fair, and transparent manner. We only collect and process personal data where it is necessary to provide our services, respond to enquiries, send relevant communications, improve our website, maintain accurate records, and comply with applicable legal obligations.

This Policy applies to information collected through our website, email correspondence, telephone communication, enquiry forms, newsletter sign-up forms, and any other channel through which you may contact us.

Information we collect

We may collect personal information that you voluntarily provide to us, including:

• full name
• email address
• telephone number
• company or organisation name
• service preferences and project details
• messages, enquiries, and any other information you submit to us through forms or direct contact
• newsletter subscription preferences

We may also collect certain technical information automatically when you browse our website, including:

• browser type and device information
• pages visited and time spent on the website
• approximate location derived from your internet connection
• cookies and similar technologies used to support site functionality and performance analysis

How we use your information

We use personal information for the following purposes:

• to respond to enquiries and requests
• to provide the services or information you have asked for
• to prepare quotations, proposals, and related correspondence
• to manage our relationship with you
• to send newsletter emails and other communications where you have opted in or where permitted by law
• to improve our website, communications, and services
• to detect, prevent, and address fraud, abuse, or security concerns
• to comply with legal, regulatory, and record-keeping requirements

Cookies and analytics

Our website may use cookies and similar technologies to ensure proper site operation, remember preferences, analyse traffic, and improve user experience. Some cookies are essential, while others help us understand how visitors interact with the website and which pages are most useful.

We may use analytics tools to collect aggregated or statistical information about website performance. This information helps us understand how the site is used and allows us to make improvements. Where required, we will request consent before placing non-essential cookies or using similar tracking tools.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

Newsletter emails

If you subscribe to our newsletter or agree to receive marketing communications, we may use your contact details to send updates, news, service information, and other relevant content from Spring Life Ltd. You may withdraw your consent or unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

We will not send marketing communications where we are not permitted to do so under applicable law.

Customer enquiries and forms

When you complete a contact form, request information, or otherwise submit an enquiry, we collect the information necessary to review your request and respond appropriately. This may include your name, contact details, message content, and any other information you choose to provide.

We use this information to follow up on your enquiry, provide assistance, and maintain a record of our communications.

Third-party providers

We may work with third-party providers who support our website, email systems, customer management processes, analytics, document storage, or other business operations. These providers may process personal information on our behalf and are only authorised to use it for the services they provide to us.

We require, where appropriate, that such providers apply suitable safeguards to protect personal information and handle it in accordance with applicable privacy laws.

Data sharing with partners or suppliers

We may share personal information with partners or suppliers where it is necessary to deliver our services, fulfil a request, or manage our business operations. This may include sharing information with professional advisers, technology providers, communications providers, or other organisations that support our work.

We only share information on a need-to-know basis and take reasonable steps to ensure that any partner or supplier handles your information appropriately and lawfully.

Legal basis for processing

We process personal information only where we have a lawful basis to do so. This may include:

• your consent, where required
• the need to perform a contract or take steps at your request before entering into a contract
• our legitimate business interests, such as operating, protecting, and improving our services
• compliance with a legal obligation

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law, accounting standards, tax obligations, or other legitimate business requirements. When data is no longer required, we will delete it securely or anonymise it where appropriate.

Data security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. While no method of transmission or storage is completely secure, we take appropriate precautions to safeguard the information under our control.

Your rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your information in certain circumstances
• object to or restrict certain types of processing
• withdraw consent where processing is based on consent
• request a copy of your data in a portable format where applicable

If you wish to exercise any of these rights, please contact us using the details provided below. We will respond in accordance with applicable legal requirements.

Complaints

If you are dissatisfied with the way we have handled your personal information, we encourage you to contact us first so that we may address your concerns directly. You also have the right to lodge a complaint with the relevant data protection authority.

In Ireland, this is the Data Protection Commission (DPC).

Children

Our website and services are intended for adults and business use. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will take appropriate steps to remove it.

Changes to this policy

We may amend this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page, and the revised version will take effect from the date of publication unless stated otherwise.

Contact information

If you have any questions regarding this Privacy Policy or the way we handle personal information, you may contact us using the details below:

• Email: info@springlife.ie

We will endeavour to respond to privacy-related enquiries in a timely and professional manner.